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QUALITY MANAGEMENT (Book)
This book contains different contents of the course named “Quality Management” which is taught at the business schools in different universities. It is an English-based course and it is required to be studied by business and management students (i.e., seniors) in their fourth year of the bachelor degree of business administration. The course is entirely collected, prepared, edited, reviewed periodically, and published by the assistant lecturer, Eyad Al-Samman. The course's jacket is designed by the lecturer himself. It also contains the logo of the University of Science and Technology in Yemen; the university that the lecturer delivers regularly his lectures of different managerial subjects at.
The syllabus of this course contains the following subjects:
1. Lecture (1): Quality Management - Introduction
2. Lecture (2): Quality Management Systems (QMS)
3. Lecture (3): ISO 9000 Series (Family) of Standards
4. Lecture (4): Total Quality Management (TQM): Introduction to TQM || Pioneers of TQM
5. Lecture (5): Total Quality Management (TQM): PIONEERS OF TQM || TQM & QMS: The Relationship
6. Lecture (6): Applying Total Quality Management (TQM): Principles of TQM
7. Lecture (7): Requirements for Implementing Total Quality Management (TQM)
8. Lecture (8): Requirements for Implementing Total Quality Management (TQM)
9. Lecture (9): Requirements for Implementing Total Quality Management (TQM)
10. Lecture (10): Stages for Implementing Total Quality Management (TQM)
11. Lecture (11): Quality Excellence Models and Awards
