The Art Of Customer Service
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Book The Art Of Customer Service
Copyright reserved
The book cannot be previewed or downloaded in order to preserve the copyright of the author and publishing house
Not available digitally or on paper through the Noor Library, it is for rating and review
The Art Of Customer Service
| Author: | Robert Solomon |
| Category: | Servers And Servers [Edit] |
| Language: | Arabic |
| Publisher: | مكتبة العبيكان |
| Release Date: | 01 Jan 2005 |
| Pages: | 230 |
| Rank: | 254,864 No 1 most popular |
| Short link: | Copy |
| More books like this book | |
Book Description
إذا كنت تعمل في وكالة للإعلان أو التسويق أو أي مؤسسة تحترف الخدمات فإنك سوف تجد في هذا الكتاب فيضاً من الفوائد، وسيجد المديرون الجدد والمخضرمون أنه كتاب أساسي، لا غنى عنه، وسيجده كذلك الآخرون الذين يتعاملون مع الزبائن.
لقد اعتمد المؤلف سولومون على خبرة عشرين سنة تقريباً مارسها في وكالات الإعلان، من أجل كتابة هذا الدليل الواضح والموجه لخدمات الزبائن.
ويذكر لنا سولومون بإيجاز ووضوح أشكال النماذج والفشل، ويستخدمها في صياغة أربع وخمسين فكرة مفيدة وعملية ومن السهل قراءتها.
كما يحتوي الكتاب على قائمة تفسيرية أعدت بإحكام من أجل المسؤولين عن حساب الزبون، وخاتمة: "ما هو الأمر الذي يجعل مسؤول حساب الزبون عظيماً"؟
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Not available digitally or on paper through the Noor Library, it is for rating and review
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