How Do You Measure Customer Satisfaction?
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Book How Do You Measure Customer Satisfaction
Copyright reserved
The book cannot be previewed or downloaded in order to preserve the copyright of the author and publishing house
Not available digitally or on paper through the Noor Library, it is for rating and review
How Do You Measure Customer Satisfaction?
| Author: | ريتشارد جيرسون |
| Category: | Air Conditioners And Refrigerators [Edit] |
| Language: | Arabic |
| Publisher: | دار الفاروق للاستثمارات الثقافية السلسلة: في 50 دقيقة |
| ISBN: | 9773454339 |
| Release Date: | 01 Jan 2006 |
| Pages: | 104 |
| Rank: | 463,553 No 1 most popular |
| Short link: | Copy |
| More books like this book | |
Book Description
يدرك الجميع أهمية إرضاء العميل، غير ان معظم الدراسات التى أجريت في هذا الصدد لم تكن منظمة بالقدر الكافي فمن الضرورى ان تكون كل من عملية القياس والخدمات التسويقية والإدارة الجيدة لنظام خدمة العملاء أجزاء مكملة لبعضها البعض. ويجب أن تعلم أنه من عوامل نجاحك في قياس مستوى الجودة ورضاء العميل هو معرفة أساليب القياس وتحليل البيانات و التوظيف المثل للنتائج التى تحصل عليها. وسوف تجد الكتاب خير دليل لتحقيق كل هذه الأهداف.
يهدف كتاب " كيف تقيس رضاء العميل؟" إلى تلبية جميع الاحتياجات ومخاطبة جميع القراء، سواء كانوا أصحاب أعمال او مديرين أو موظفين يحتكون مباشرة بالعميل.
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Not available digitally or on paper through the Noor Library, it is for rating and review
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