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Book The Impact Of Emotional Intelligence On Managers Ability To Make Decisions And Solve Problems An Applied Study On T

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The Impact Of Emotional Intelligence On Managers’ Ability To Make Decisions And Solve Problems: An Applied Study On The Managers Of The UNRWA Office In Gaza.
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The Impact Of Emotional Intelligence On Managers’ Ability To Make Decisions And Solve Problems: An Applied Study On The Managers Of The UNRWA Office In Gaza.

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Category: Emotional Logic [Edit]
Language: Arabic
Publisher:  المنظمة العربية للتنمية الإدارية
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Pages: 76
Rank: 448,082 No 1 most popular
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هدفت هذه الدراسة إلى التعرف على مستوى الذكاء العاطفي بأبعاده المختلفة، بالإضافة إلى التعرف على مراحل اتخاذ القرار، ومدى تأثير الذكاء العاطفي على فعاليتها، وذلك من خلال دراسة واقع الذكاء العاطفي لدى شريحة المدراء في مكتب غزة الإقليمي، حيث أجريت هذه الدراسة باستخدام نموذج جولمان للذكاء العاطفي في البيئة الإدارية، وقد تم دراسة مستويات الذكاء العاطفي للمدراء في مكونات النموذج الخمسة (الوعي الذاتي، تنظيم الذات، الدافعية، التعاطف، المهارة الاجتماعية) وأثرها على قدرة المدراء في اتخاذ القرار وحل المشاكل.

واعتمد الباحثان المنهج الوصفي التحليلي، الذي يعتمد على جمع البيانات عن الظاهرة وتفسيرها، وتم استخدام برنامج SPSS الإحصائي لتحليل البيانات.
وقد تم استخدام الاستبانة كأداة لاستطلاع آراء عينة الدراسة والمكونة من المدراء العاملين في مكتب غزة الإقليمي التابع للأونروا والذين بلغ عددهم 94 مديرًا، حيث مثل هذا العدد مجتمع الدراسة، وقد تم استخدام أسلوب المسح الشامل في الدراسة.

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