Electronic Customer Service; Using Technology Tools And Customer Service Principles To Build An Innovative And Entrepreneurial Government
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Book Electronic Customer Service Using Technology Tools And Customer Service Principles To Build An Innovative And Entre
Copyright reserved
The book cannot be previewed or downloaded in order to preserve the copyright of the author and publishing house
Not available digitally or on paper through the Noor Library, it is for rating and review
Electronic Customer Service; Using Technology Tools And Customer Service Principles To Build An Innovative And Entrepreneurial Government
| Author: | بروس ماكليندون |
| Category: | Electronic Industry Tools [Edit] |
| Language: | Arabic |
| Publisher: | معهد الإدارة العامة |
| Release Date: | 01 Jan 2016 |
| Pages: | 528 |
| Rank: | 271,243 No 1 most popular |
| Short link: | Copy |
| More books like this book | |
Book Description
يعد هذا الكتاب دليلاً أساسياً لكيفية تطبيق الأدوات التكنولوجية التي تضمن تقديم الخدمة العامة للمواطنين والعملاء بأفضل مستوى.
وإنطلاقاً من إيمان الحكومات بدور العملاء في بلورة وتحسين الأداء في المنظمات الخدمية، وفي ظل إحتدام المنافسات بين القطاع العام والقطاع الخاص من ناحية، وأطياف القطاع الخاص من ناحية أخرى؛ ينبغي على الحكومات والمسؤولين إعادة النظر ومضاعفة الجهد في إستحداث آليات جديدة وبرامج تدريبية وتكنولوجية للموظفين؛ لتحوز في آخر المطاف رضا المستفيدين، فنحن لسنا في حاجة إلى حكومة أكبر أو أقل بل نحن في حاجة إلى حكومة أفضل، يعني أكثر ذكاء وريادة ودعماً للتوجه نحو خدمة العملاء.
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Not available digitally or on paper through the Noor Library, it is for rating and review
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