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Business Talk English
Let’s Talk Business
Tips for effective communication in English
Introducing yourself
Telephoning
Meetings
Negotiations
Presentations
Trade fairs & conferences
Job interviews
The Customer is King
Making a good first impression
Showing customer orientation
Followup calls
The angry customer – “sorry” is not enough
How to say “no” politely
How to complain successfully
Giving ultimatums and setting deadlines